Saw a man making a scene at SingPost (Ang Mo Kio). Apparently, he was expecting a package weeks ago and till now, he has yet to get it.
He channeled all his anger at the staff there and said pretty nasty stuff to a personnel servicing him but she took it rather well.
Unfortunately for Singpost, another colleage said aloud and along the line of, “If you want to complain, write in to complain!”. That sparked another customer to shout, “Do your job and we won’t have to!”
Singpost could have showed great customer service by continuing to be apologetic and helping the man find a solution but an idiotic colleague spoiled it all.
The customer could have reeled in his anger since the staff there had little to do with his late package and having a good but stern attitude could have helped him get things done willingly and easier.
So much for customer service and common sense.